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Havering Waste Management

07988 166 065

Privacy Policy

Last updated: 5 August 2026

Havering Waste Management respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make a booking or otherwise use our services.

This policy should be read alongside our Cookie Policy, where applicable.

1. Who We Are

Havering Waste Management is the data controller responsible for the personal information described in this policy.

Our contact details are:

2. Information We May Collect

Depending on how you interact with us, we may collect the following information:

  • Your name
  • Your telephone number
  • Your email address
  • Your property or collection address
  • Your postcode
  • Photographs of the waste, items or property you send to us
  • Details of the clearance or waste-removal service you require
  • Access, parking and collection instructions
  • Booking and appointment information
  • Payment and transaction information
  • Records of emails, telephone calls and other correspondence
  • Feedback, reviews or complaints

When you use our website, we may also collect technical information such as:

  • Your IP address
  • Your browser type and version
  • Your device type and operating system
  • The pages you visit
  • The date and time of your visit
  • Your approximate location
  • The website or search engine that referred you to us
  • How you navigate and interact with our website

3. How We Collect Your Information

We may collect your information when you:

  • Complete a contact or quotation form
  • Call, email or message us
  • Send photographs for a quotation
  • Book or receive one of our services
  • Make a payment
  • Submit a review, enquiry or complaint
  • Use or browse our website
  • Accept optional cookies or analytics technologies

We may also receive information from landlords, letting agents, property managers, executors, family members, contractors or other people arranging a service on your behalf.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Prepare and provide quotations
  • Arrange and complete waste-clearance services
  • Confirm appointments and collection details
  • Communicate with you about a booking
  • Process payments and maintain transaction records
  • Manage access to a property
  • Respond to questions, complaints or disputes
  • Improve our website and services
  • Maintain the security and operation of our website
  • Prevent fraud, misuse or unlawful activity
  • Comply with legal, accounting and regulatory obligations
  • Send marketing communications where permitted

5. Our Lawful Bases for Using Your Information

Under data-protection law, we must have a lawful reason for using your personal information. Depending on the circumstances, we may rely on:

Contract

We may process your information when it is necessary to provide a quotation, arrange a booking, carry out a requested service or manage our agreement with you.

Legitimate interests

We may process information where it is reasonably necessary for our business interests, provided those interests do not override your rights. This may include managing enquiries, improving our services, protecting our business and maintaining accurate records.

Legal obligation

We may process or retain information where necessary to comply with tax, accounting, waste-management, insurance or other legal obligations.

Consent

We may rely on your consent for certain marketing activities and for non-essential cookies or similar technologies. You can withdraw your consent at any time.

6. Photographs Sent for Quotations

You may send us photographs to help us assess the type and approximate volume of waste, property access, bulky items or dismantling requirements.

Please avoid including people, personal documents, financial information or other unnecessary personal details in these photographs.

We will use submitted photographs only for purposes connected with your enquiry, quotation, booking, service delivery, complaint or related record keeping.

7. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with trusted organisations that help us operate our business, including:

  • Website hosting and maintenance providers
  • Email and communication providers
  • Payment processors
  • Accountants, insurers and professional advisers
  • Analytics and website-performance providers
  • Subcontractors or service partners involved in completing a booking
  • Waste-transfer, recycling or disposal facilities where necessary
  • Government bodies, regulators, courts or law-enforcement authorities where required by law

Where a service provider processes personal information for us, we expect it to protect the information and use it only for the agreed purpose.

8. International Data Transfers

Some website, email, analytics or technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps intended to ensure that it receives a suitable level of protection in accordance with applicable data-protection law.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and dispute-resolution requirements.

Typical retention periods may include:

  • Unsuccessful quotation enquiries: normally up to 24 months
  • Customer and booking records: normally up to 6 years after the service or transaction
  • Invoices and accounting records: for the period required by applicable tax and accounting rules
  • Website analytics information: according to the retention settings of the relevant analytics service
  • Marketing information: until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to retain it

We may keep information for longer where required by law or where it is needed to establish, exercise or defend a legal claim.

10. How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse.

These measures may include:

  • Restricting access to people who need the information
  • Using password-protected systems and accounts
  • Using secure website connections where available
  • Keeping systems, software and website components maintained
  • Using reputable hosting and service providers
  • Reviewing and deleting information when it is no longer needed

No internet transmission or storage system can be guaranteed to be completely secure.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Enable essential website functions
  • Remember preferences
  • Understand how visitors use the website
  • Measure website performance
  • Improve our pages and services
  • Support advertising or remarketing, where used and permitted

Where required, we will ask for your consent before placing non-essential analytics or advertising cookies on your device.

You can accept, reject or manage optional cookies through our cookie banner or settings tool. Further details are available in our Cookie Policy.

12. Marketing Communications

We may send you information about our services where you have consented or where otherwise permitted by law.

You can stop receiving marketing communications at any time by:

We may still contact you about active quotations, bookings, payments or services after you opt out of marketing.

13. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

  • Ask for confirmation that we process your personal information
  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Request the transfer of information you provided to us, where applicable
  • Withdraw consent where consent is our lawful basis
  • Complain to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal exemptions.

14. Making a Data Request

To exercise a data-protection right, contact us using:

Please explain what information or action you are requesting. We may ask for reasonable evidence of your identity where necessary to protect your information from unauthorised disclosure.

We will respond without undue delay and normally within one calendar month. In certain cases involving complex or multiple requests, the response period may be extended as permitted by law.

15. Complaints

Please contact us first if you have concerns about how we use your personal information. We will try to resolve your concern promptly.

You also have the right to complain to the UK data-protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

16. Links to Other Websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any external website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website, legal obligations or business practices.

The latest version will be published on this page, together with the date it was last updated. We recommend checking this page periodically.

18. Contact Us

If you have questions about this Privacy Policy or how Havering Waste Management handles personal information, contact us: